Technical Support
|
1238888 |
FARO® Technologies, Inc. is committed to providing the best technical support to our customers. If you have any problem using one of our products, please follow these steps before contacting our Technical Support Team:
Be sure to read the relevant sections of the documentation to find the help you need.
Visit the FARO Customer Care area on the Web at www.faro.com to search our Knowledge Base. This is available 24 hours a day 7 days a week.
Document the problem you are experiencing. Be as specific as you can. The more information you have, the easier the problem will be to solve.
If you still cannot resolve your problem, have your device’s Serial Number available before calling.
Support Hours (Monday through Friday)
North America:
8:00 a.m. to 7:00 p.m. Eastern Standard Time (EST).
Europe:
8:00 a.m. to 5:00 p.m. Central European Standard Time (CET).
Asia:
8:30 a.m. to 5:30 p.m. Singapore Standard Time (SST).
Japan:
9:00 a.m. to 5:00 p.m. Japan Standard Time (JST).
China:
8:30 a.m. to 5:30 p.m. China Standard Time (CST).
India:
9:30 a.m. to 5:30 p.m. India Standard Time (IST).
You can also e-mail or fax any problems or questions 24 hours a day.
Phone
North America:
800 736 2771, +1 407 333 3182 (Worldwide)
Mexico:
001-866-874-1154
Brazil:
0800-047-4271, +55 11 3500-4600 (Worldwide)
Europe:
+800 3276 7378, +49 7150 9797-400 (Worldwide)
Asia:
1800 511 1360, +65 6511 1350 (Worldwide)
Japan:
0120.922.927, +81 052.890.5011 (Worldwide)
China:
+86 400.677.6826, +86 21 6191 7600 (Worldwide)
India:
1800.1028456, +91-1146465656 (Worldwide)
Thailand:
+662.7441273-6 (Worldwide)
Korea:
+82.51.662.3413 (Worldwide)
Fax
North America:
+1 407 562 5294
Europe:
+800 3276 1737, +49 7150 9797-9400 (Worldwide)
Asia:
65 65430111
Japan:
+81 052.890.5012
China:
+86 21 64948670
India:
+91-11-46465660
Thailand:
+662.7443178
Korea:
+82.51.941.8170
North America:
Brazil:
Europe:
Asia:
Japan:
China:
India:
Thailand:
Korea:
E-Mails or Faxes sent outside regular working hours usually are answered before 12:00 p.m. the next working day. Should our staff be on other calls, please leave a voice mail message; calls are always returned within 4 hours. Please remember to leave a description of your question and your device’s Serial Number. Do not forget to include your name, fax number, telephone number and extension so we can reach you promptly.
End User Documents
All documents related to the Software End User License Agreement, Purchase Conditions, and FARO Products Service Policy can be found on the FARO Knowledge Base at the following URL: https://knowledge.faro.com/Essentials/General/FARO_End_User_License_Agreement_Location.
