FARO Wireless Connection Issues

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This section describes the many issues that prevent good wireless communication between the Quantum Max and the host computer.

Bluetooth

You have set up your connection using your platform specific Bluetooth Wizard and the FARO Bluetooth Connection Setup utility, but software application does not find the Quantum Max.

Ensure sure the Quantum Max is receiving power and the On/Off button is set to the ON position. When the On/Off button is set to the ON position, it lights blue.
Ensure the Bluetooth transmitter is set to the ON position. When the Bluetooth button is set to the ON position, it lights blue.
Ensure your computers wireless radio is on. Some computers have a hard switch for the wireless receiver and some are only controlled through a software switch.
If you are using a Bluetooth USB dongle make sure it is plugged into a USB port. Also make sure the software associated with the dongle is running. If you are unsure about this, contact the vendor who supplied the Bluetooth hardware and software.
Click Start > Devices and Printers and make sure the Quantum Max is still in the list. If not, refresh the list.
If the Quantum Max is switched on and the PC's Bluetooth hardware is connected correctly, and the connection is still unavailable contact FARO ’s Customer Service.
Right-click the Quantum Max device and choose Properties. Click the Hardware tab, and look to see what COM port is assigned to your Quantum Max.
Click Start > FARO > FARO Bluetooth Connection Setup and confirm the COM port setting. Ensure it matches the same port in the platform specific Bluetooth Wizard list.

Click OK. If the test passes, the Quantum Max should work normally. If the test fails, contact FARO ’s Customer Service.
If the test passes but your software still does not connect, make sure your FaroArm Driver software is current. The latest FaroArm Driver software may be on a separate USB flash drive that came with your Bluetooth equipped Quantum Max, or any other FARO software package. If you are unsure about what version of the FaroArm Driver you are running contact your Customer Service Representative by Phone, Fax or Technical Support.

You are within the maximum 30' Bluetooth range, but cannot get a reliable connection.

Bluetooth works with a radio frequency, or RF, signal which can be blocked by obstructions. Metallic obstructions are especially degrading to the signal. For best results, ensure you have a clear path between your computer and the Quantum Max.

WLAN

Ensure sure the Quantum Max is receiving power and the On/Off button is set to the ON position. When the On/Off button is set to the ON position, it lights blue.
Ensure the WLAN transmitter is set to the ON position. When the WLAN button is set to the ON position, it lights blue.
Ensure your computers wireless radio is on. Some computers have a hard switch for the wireless receiver and some are only controlled through a software switch.
Ensure the computer operating system wireless card utilities are running correctly and have not disables the receiver.
For optimal performance, ensure your computer is plugged in to AC power. The power settings should be set for maximum power performance preventing the screen and computer from going to sleep.